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Twilio Careers 2021: Twilio is an American cloud communications platform as a service company based in San Francisco, California. Twilio allows software developers to programmatically make and receive phone calls, send and receive text messages, and perform other communication functions using its web service APIs.
Company: Twilio
Official Website: Twilio
Wikipedia: Twilio Wiki
Position: Associate Technical Support Engineer – New Grad
Qualifications: Bachelor’s Degree/ Master’s Degree
Job Location: San Francisco, US
Experience Level: 0 – 1 Year
Salary: Best In Industry
Requirements:
- Demonstrated interest in a technical field
- Empathetic approach to troubleshooting and customer service
- Excellent reading comprehension, listening, speaking and writing skills
- Quick learner, willing to take initiative, passion for applied learning in a fast paced environment
- Demonstrated attention to detail, with the ability to quickly ramp up on new products, new technologies, and evolving customer or business needs
- Partner with Customer Success, Sales, Engineering and Product teams to resolve complex problems and identify trends that could potentially have costly and far-reaching consequences
- Experience with SFDC, QuickBooks, Zuora or other financial management software and financial principles a plus
- Excellent reading comprehension, listening, speaking and writing skills in English
- Graduate from Bachelor’s, Master’s or Bootcamp program between May 2020 – June 2021
As a Technical Support Engineer, you will live the Twilio Magic values:
- WRITE IT DOWN: Log customer interactions and tag/categorize issues accordingly
- DRAW THE OWL: Identify ways for improving existing process and procedure
- BE AN OWNER: Provide product support for common customer inquiries received via the telephone, email and chat.
- WEAR THE CUSTOMER’S SHOES: Assess the nature of product or service issues and resolve basic support problems
- NO SHENANIGANS: Escalate complex issues to more experienced team members
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