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IBM Careers 2021: IBM Purpose is to be essential to our clients, to the world and one another and we are confident that together as IBMers we will drive this purpose. When you join IBM you join a culture of openness, teamwork, trust, and the invitation and expectation to have a voice. Join us and Do your Best Work Ever. Join a brand with a history of continuous re-invention, transforming itself throughout its 100-plus years. In the past five decades alone, IBM has ushered in the eras of the mainframe, the personal computer, IT services and enterprise software. In its current transformation, IBM is once again leading the reordering of the technology industry.
Company Name: IBM
Company Website: IBM
Wikipedia: IBM Wiki
Position: Help Desk Analyst
Qualifications: Bachelor’s Degree/Master’s Degree
Job Location: Rocket Center, West Virginia USA
Experience Level: 0 – 0 Years
Required Technical and Professional Expertise:
- Strong communication/customer service skills and the ability to work in a metrics driven environment.
- Communication, analysis, customer management, records management, and routing cases for support and resolution.
- Able to properly handle sensitive information and customer issues.
Preferred Technical and Professional Expertise:
- College experience (2 years).
- Good working knowledge of PC usage and typical end user problems (2 years).
- Moderate Background Investigation.
Your Role and Responsibilities:
- As a Tier 1 Help Desk Analyst you will provide support to customers for talent inquiries and issues. Respond to and diagnose routine problems through discussions with users via telephone, web, email, and other channels. Document, track and, monitor cases for timely resolution.
- Lastly, route cases to appropriate groups for support and resolution. The ideal candidate will be able to properly handle sensitive information and customer issues.
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